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Price strategies

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Burning fuel or profits?

by Douglas Gould on April 12, 2011

Responding to last week’s post [You want fries with that?], a reader pointed out that the memberships have gone up in the past few years, to which I say “yeah, a little.” Maybe the guys up in corporate are reading my blog? I’ve only been harping on this topic for since 2007. To be sure, the membership networks have raised their fees, but has it been enough?

Here is a quick chart I created so you can get a visual comparison of what I’m talking about. There are four lines on the chart, representing the following:

  • An average unlimited type of memberships from 1995 to 2011. I averaged the 3 big three newtorks (Boat/US, SeaTow and Vessel Assist). I know, VAAA is part of BUS, but only recently, and the two products have not always been the same price. Hey, it’s an average, ok?
  • The value of $100 in 1995 to 2011, adjusted for inflation as tracked by the CPI.
  • The average non-member daytime hourly towing rate, culled mostly from my own records and memory.
  • The national average cost of 100 gallons of gasoline at the pump (street prices, not fuel docks). I used 100 gallons only to force the graph to compare these four items within a useful dollar range. Otherwise, the gas price line would be a tiny spec at the bottom of the chart. I used gasoline for simplicity. The trend is the same for diesel.

Online Graphing

“Foul!” you cry, pointing out that the CPI already includes the price of fuel. But, not in the ratios that apply to our business; the CPI is weighted for an average American household, not a marine towing business. Fuel is one of the biggest hourly cost of running a towboat, second only to the captain’s wages. When the price of fuel goes up it drives your hourly profits down dollar for dollar, and so I think separating it out on the chart gives a better comparison.

The red line on the chart puts it in perspective, eh? One can see that the membership fees have just barely kept up with the overall CPI, but are sorely behind the rise in gasoline prices. Membership price is not the same as hourly income at the local level, but who can argue that one isn’t related to the other.

Another interesting trend is that membership rates haven’t even kept up with the rise in non-member rates. ‘Sup with that? Since 1995, the non member rates have essentially doubled, from around $150/hr to almost $300/hr.

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You want fries with that?

by Douglas Gould on April 1, 2011

Over the years, I’ve mused about the price of memberships, and wondered about the wisdom of the corporate number crunchers who insist on keeping the annual fee low and have to be dragged kicking and screaming to a $5 or $10 per year increase.  Some past posts [here] [here] and [here].

Over the years, I have also had lunch. Usually everyday. Today, I treated my self to a 5 Guys burger and fries. Have you been to a 5 Guys? They reached a certain fame a few years ago when President Obama made a quick trip to one and brought burgers to go for the West Wing staff.

I’m eating my burger – ok, slurping my all the way cheeseburger – and dipping those Cajun fries in ketchup; you know, minding my own business. This is only my second time in a 5 Guys, and once again, I’m sort of astonished at the level of business. These places are a gold mine! I paid $11.50 for a cheeseburger, fries and a regular drink. The line to order never ends; as fast as they can get the orders out (all made to order), there are more people standing in line.

We are across the parking lot from a Burger King, where I’m sure you could get their version of my meal for about $6. Within two miles of where I’m slurping eating, there are probably a dozen fast food places offering the same menu for half what the 5 Guys are charging. Now, 5 Guys doesn’t have a drive-through, it’s a stand in line, wait for them to shout your number get your own soda and napkins and ketchup place. It’s still fast food. And people are pounding the doors to pay twice the price of the competition, and getting out of their cars and waiting just a few more minutes to get a burger & fries here. Why?

Because it’s better. Fresher lettuce and tomatoes, quality cheese, meat and french fries cooked in 100% peanut oil. People can taste the difference and will pay more for that. People will pay more if it’s better.

Americans understand better. They don’t begrudge it or avoid it, they long for it. American Exceptionalism is strong enough to drive entire political parties. The line for better goes out the door and spills onto the sidewalks of America. But Americans are also weary; they know bullshit when they hear it. That’s why 5 Guys doesn’t have a slogan like “MMMM Good” or “So Tasty”.  Their web header is “5 Guys. Burgers and Fries.” No bullshit. No sales pitch. No slogan.

“Oh, people won’t pay that much!” or “They will go to our competition if we raise our rates.” I call BS on that. Americans will pay more, if they perceive that what you are selling is worth more. You want to charge more per hour? Find a way to exceed your customer’s expectations. Make a better burger.

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Don’t let low prices leave you high and dry.

Thumbnail image for Don’t let low prices leave you high and dry.

How much do you charge to remove a boat that is high and dry on a beach? (No, not like the one in the picture!) Would you charge more if it was in peril at the time you did the job? (Like, say… the one in the picure?) A few weeks ago, I promised that [...]

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March 9, 2009 Read the full article →

Standard Deviations…

more on the cport meeting…. At one point, a question was posed asking why C-PORT wasn’t the logical forum for the industry to create some standards that would reflect what would be “fair and reasonable” salvage demands. This discussion was swiftly squashed as the executive director (correctly) pointed out that any discussion of prices or [...]

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February 18, 2009 Read the full article →

Contemplating Values

photo: Ringo contemplates his contribution to the crew of Water Torture… The salvage seminar at last week’s C-PORT conference included some discussion about “fair and reasonable” charges for salvage awards. I will argue about fair and reasonable in another post. Today, I want to correct what I feel was a serious error brought forth by [...]

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February 5, 2009 Read the full article →

What’s in YOUR 401(k)?

This year’s C-PORT convention is over. It was fairly well attended, although it seemed to me like too many yellow shirts dashed for the doors at the conclusion of their conference on Friday, just as C-PORT was getting started. In this photo, John Aydelotte uses his new spyglass to scan the hallways for wayward TowBees. [...]

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February 4, 2009 Read the full article →